Returns & Exchanges

At Zapply UK, we want you to love your fashion finds, which is why we offer a hassle-free 30-day return policy on all unworn items with original tags. If your purchase isn't the perfect fit, simply follow our streamlined process to secure a refund or exchange.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Securely pack your items in their original packaging, ensuring all designer tags and hygiene seals remain intact and attached.

3

Ship It Back

Download and print your prepaid shipping label from the portal, then drop off your parcel at any authorized local collection point.

4

Receive Your Refund

Once our quality control team inspects your return, we will process your refund or dispatch your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing